Ordering and payment:
Browse our website, select your desired items, and add them to your cart. Proceed to checkout, where you’ll enter your shipping and billing information and choose your payment method. Click “Place Order” to finalize your purchase.
We accept major credit cards: Visa, Mastercard, American Express, NAPS, Visa Electron.
Yes, we accept payments from most countries through our secure payment gateway.
We utilize industry-standard SSL encryption to protect your payment information during checkout. Your data is never stored on our servers, ensuring maximum security.
Product availability and sizing:
On each product page, you’ll see a “Stock Availability” indicator. Green indicates the item is in stock, yellow indicates limited stock, and red indicates the item is currently out of stock. You can also contact us to inquire about specific availability.
If your desired size is unavailable, you can contact us through our contact page. We’ll email you when the item is back in stock.
Yes, most product pages have detailed size charts that provide measurements for specific dimensions. Additionally, we offer general size guides in our Size Guide page.
Shipping and delivery:
Shipping costs vary depending on your location and chosen shipping method. You can see the specific cost during checkout based on your location and chosen method.
Standard shipping within Qatar typically takes 2-7 business days on regular days, and 2-14 business days during discount periods. International shipping times may vary depending on the destination country.
Yes, we ship to most countries worldwide. International shipping costs and estimated delivery times will be displayed during checkout based on your chosen destination.
Yes, you will receive a tracking number via email once your order ships. You can use this number to track your package’s progress on the carrier’s website.
You can return most unused and undamaged items within 14 days of delivery for a full refund. Please refer to our detailed Returns and Refunds Policy page for the complete return process and exceptions.
Product care and maintenance:
Specific care instructions vary depending on the material and garment type. You’ll find detailed washing and care instructions on the product label or included care tag. Follow these instructions to ensure optimal garment life and quality.
No, we currently do not offer laundry or dry cleaning services. However, we recommend following the care instructions on the garment label and using reputable dry cleaning services if needed.
Store your garments in a cool, dry place out of direct sunlight. Avoid hanging delicate items for extended periods and fold them loosely instead. For storage, use breathable garment bags or acid-free tissue paper to prevent damage.
Customer service contact information:
You can reach us through our contact page, or live chat on our website during business hours.
We are available on WhatsApp to answer your questions 7 days a week, from 8:00 AM to 10:00 PM.
Yes, we offer live chat support during business hours on our website. Look for the chat icon on the bottom right corner of the page to connect with a customer service representative instantly.